TERMS AND CONDITIONS
Reflex Wales Ltd & Reflex Wales Ltd t/a Reflex Embroidery
Please read the following terms and conditions (the “Terms and Conditions”) carefully before using our website. By using this website or any sub-site accessible on this website, the user (“user” or “you”) accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.
We will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on the home page of this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.
Ownership and Operation
Reflex Wales Ltd t/a CC Sports & Reflex Embroidery is a company incorporated in Wales, VAT number 728 8430 11, company number 3697043. Our registered office is at 13-15 Hanbury Road, Bargoed, CF81 8QS.
You will have an option to register with Reflex Wales Ltd to place an order for products through this website.
In return for permitting you to use any of the Reflex Wales Ltd websites and benefiting from our services, you agree that any information you provide to us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Reflex Wales Ltd has is immediately null and void.
Conditions of Registration
If you are under 18, you must ask your parents or guardians before you:
Email Reflex Wales Ltd or post a website comment
Send in any information to Reflex Wales Ltd
By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.
Since our founding in 2000, we’ve been working tirelessly in order to expand our offerings and services to the entire community. We’re proud to say that we are now leaders in customer service, and we’re staying true to our mission of providing everyone with the sporting equipment they need to feel better and to perform better.
Notification of Copyright Infringement
Reflex Wales Ltd will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.
A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
A description of the location of the material that you claim is being infringed;
Information sufficient to permit Reflex Wales Ltd to contact you, such as your physical address, telephone number and e-mail address;
A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner’s behalf.
You can notify Reflex Wales Ltd of any claims of copyright infringement at the following address: Reflex Wales Ltd , 13-15 Hanbury Road, Bargoed, CF81 8QS
You acknowledge and agree that trade marks included on this website shall remain at all times vested in, Reflex Wales Ltd or any third party licensing use thereof to Reflex Wales Ltd (as applicable). You further undertake not to use any such trade marks without the prior written consent of Reflex Wales Ltd Limited, Reflex Wales Ltd Trademarks or Third Party Trademarks without the prior written consent of Reflex Wales Ltd or such third parties as own the applicable trade mark. The Reflex Wales Ltd logo is an official trade mark of Reflex Wales Ltd.
Content Supplied by Users
If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which Reflex Wales Ltd uses such material.
Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Reflex Wales Ltd anywhere in the world, in any medium, in perpetuity.
Amending the Terms and Conditions of Use
Reflex Wales Ltd reserves the right to add to, amend, change or remove any part of these Terms and Conditions at any time. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the Reflex Wales Ltd website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. Reflex Wales Ltd may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
Reflex Wales Ltd reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice. Reflex Wales also reserves the right to decline orders at any time.
All prices are correct at the time of publishing.
Reflex Wales Ltd accepts no liability for any additional charges levied by the government of the recipient country. By placing an order on our website the customer acknowledges the recipient accepts liability for any charges applied by their government (including, but not limited to taxes, duties, holding fees).
Reflex Wales Ltd has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. Reflex Wales Ltd would advise each customer to contact their local customs office for further information prior to placing any order.
Furthermore, Reflex Wales Ltd will also not be liable for any further costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by Reflex Wales Ltd as a result of the recipient’s refusal to pay the applicable charge levied by Customs.
Customers outside the UK should be aware Reflex Wales Ltd will take payment in Sterling any conversion shown on the website is purely a guide calculated at that days exchange rate, however your bank or card issuer may not offer the same rate. Reflex Wales Ltd will not be liable for any further charges your card issuer may levy.
Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Promotions/offers on one of the Reflex Wales Ltd websites will only usually apply to that particular website.
All payments are taken by Credit/Debit Cards by CARDSAVE. You will be redirected onto a secure page on their website to enter your card details. Once complete you will be returned to our website. Reflex Wales Ltd does not store any payment details for its customers.
Products supplied by Reflex Wales Ltd are from official sources and are covered by the normal manufacturers warranty. You can return any item within 10 days of receipt for a refund of that item or to exchange it for a different size/colour/item. This excludes special order/ bespoke/personalised items, such as embroidery, engraving, banner, printing and team kits.
All items returned must be unused and in their original condition, including all packaging. Goods will be inspected on return prior to exchange or refund. The goods are your responsibility until they are received by Reflex Wales Ltd. Please ensure you package your return to prevent any damage to the items or boxes.
We do not offer a free returns service. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only we cannot refund shipping costs unless the item was sent in error.
If you wish to return goods for exchange or refunds, you can either send the goods back using their original packaging with a courier of your choice. Please understand that we do not accept COD’s or packages marked “Bill Recipient” and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit.
We strongly advise that you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.
Reflex Wales Ltd regret that once an order containing personalised items has been validated it cannot be changed or cancelled, this includes all printing and embroidery.
All Personalised Items cannot be returned unless deemed to have a genuine fault of manufacture
Reflex Wales Ltd may provide links to websites owned by Reflex Wales Ltd and associated companies from time to time and/or websites that are owned by third parties that are not connected with Reflex Wales Ltd. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and Reflex Wales Ltd has any responsibility or liability for such third party websites.
Reflex Wales Ltd will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Reflex Wales Ltd and if Reflex Wales Ltd is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a ‘force majeure’ and Reflex Wales Ltd shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term ‘force majeure’ shall be deemed to include any cause affecting the performance by Reflex Wales Ltd of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Reflex Wales Ltd and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.
Reflex Wales Ltd reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.
You agree to indemnify, defend and hold Reflex Wales Ltd,, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the “Indemnified Parties”) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Reflex Wales Ltd as the case may be, in defence of any claim. Reflex Wales Ltd reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Reflex Wales Ltd.
We may amend this website and our services in any way and at any time with or without notice to you.
Complaints and Comments
If you have any complaints or comments about our website or any of the products supplied to you, please contact Reflex Wales Ltd by calling our Customer Service Team on the number advertised on the relevant Reflex Wales Ltd website, by emailing or through the comments section on the website. Our Customer Service Team are available 6 days a week, from 9am until 5pm weekdays, 9am until 4pm Saturdays not on Sundays or Bank Holidays. Please allow 3-5 working days for us to respond to website comments and emails.
In situations where Reflex Wales Ltd gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.
Limitation of Liability
To the fullest extent permitted by applicable laws, none of Reflex Wales Ltd nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Reflex Wales Ltd have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Reflex Wales Ltd ‘s total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.
This website and its contents are provided without any representations or warranties of any kind, either express or implied. Reflex Wales Ltd disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, Reflex Wales Ltd do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under British law.