FAQs

What are the delivery times

 

If ordered before 2pm most of our stock items will be sent the same day. Delivery times will vary on team kits and embroidery/printing items. We will endeavour to contact you within 1 working day of receiving your order with a delivery timescale.

What are the delivery costs?

 

Standard delivery is £4.99, Next day is £7.99. For full delivery details please click here.

Can you help with design?

 

Yes we can. We have our own Graphic design team who can help and design items for you. There maybe a small fee for this service.

Can I email you my logo?

 

Yes. Please email it to info@reflexembroidery.com and include your ref/order number

Where can I collect from?

 

We can deliver nationwide, however you can also collect from either of our 2 branches in South Wales;
CC Sports, 13-15 Hanbury Road, Bargoed, CF81 8QS
Reflex Embroidery, Unit I Crown Business Park, Dukestown, Tredegar, NP22 4EF
Please specify at time of order your preferred collection address.

What’s your returns policy?

 

You can return any 'off the shelf' item within 14 days of purchase provided it is in the original packaging and hasn't been used. Please note we are unable to accept returns on any bespoke item unless there is a fault.